We wanted to give you a heads up that our Terms and Conditions have been updated to reflect growth and changes to our offerings, specifically regarding refunds.

Below, find key changes in our Terms and Conditions, effective Wednesday, Feb. 15:

  • Support & SLA, Technical Support:
    For customers with more than 15,000 transactions per month, email technical support is now available, at no extra charge.
  • MapQuest Developer Network, Upgrades:
    MapQuest may discontinue access to a MapQuest Service via any legacy product at any time without notice, and no refunds will be issued.
  • Fees and Payment, Fees:
    If you cancel your plan with remaining days in a month, no refunds will be provided as plans are billed in monthly increments. If you are not sure of your projected usage, we recommend you sign up for overages, which allow you to consume additional transactions at 10% increments.
  • Fees and Payment, Payment:
    License fees are non-cancelable and nonrefundable. Fees are payable in full by credit card for the initial term and any subsequent renewal term.

If you have any questions on the Terms and Conditions associated with your MapQuest Developer Services account, feel free to reach out via our forum or email support, dependent upon your monthly plan subscription.